The Friendly Giant Email Facts

1. A maximum of 10 recipients exists for each piece of email
2. All mailboxes have a 10 MB size limit
3. Any attachment to a piece of mail cannot be over 5MB ( 2MB if you use the Web Mail )
4. our e-mail server is a free service to our ACTIVE customers

   Please note, our mail server is for the use of our customers only. We provide access to our e-mail server as a free service to our ACTIVE customers. If you have left The Friendly Giant, you are not entitled to use the mail server and we would advise you to migrate your e-mail address to the new one with your current provider. You current provider should be providing you with access to their e-mail server - your using our server is equivalent to asking us to give a subsidy to your new provider and we cannot allow this.

   Most ISPs disable mailboxes as soon as an account becomes inactive, usually the mail box is killed THE DAY the internet access account stops. We allow a grace period for a smooth changeover and to save disruption to you. Your mail box with The Friendly Giant will be stopped in ninety days. Please advise people who send you e-mail of your new address (with your new provider).

   If you need any help regarding this, please don't hesitate to e-mail us,

5. If you have trouble downloading your mail because of attachments, there is something you can do.

Go to The Friendly Giant home page, click on the "NEW Web Mail" button.  Enter your email address up to but not including the @ and your password.   If you are not sure what your password is, check for a file on your computer desktop called "Account Information", your email address and password are stored in here.  If you do not have this file, email support@giant.net.au and tell us what you think your password is.  When you have filled out this information, click on "Login".  You will see YOUR INBOX and the first page of messages:   "

Messages will be displayed 10 at a time. 

You will also see a size indicator on the right hand side , this will help you decide which messages to delete if you are having troubles with attachments.   This program will allow you to view most attachments. 

To delete a message or several place a tick in the box to the left of the message/s and Click on the delete button top right to delete the message.

  To view the next 10 messages, click on the page number at the bottom left of the screen.

When you are finished, click "Sign Off" in the top right corner of the window.